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Here are a range of frequently asked questions we get asked, if your question isn't listed here please call us on 01268 770402

General FAQs

I've found a stray, what should I do?
If you have found a dog in Basildon, Castle Point, Southend, Rochford, you can report it directly to the warden service on 07885 650757. This phone line is available between 9AM to 10PM 7 days per week. You are also able to leave a voice mail or send a text message that will be responded to ASAP. If you’ve found the dog in Southend or the surrounding areas, you should contact Southend Council on 01702 215005. If out of normal working hours then press 5 for out of hours. If you found the dog in Basildon, you should contact Basildon Council on 01268 533333. If you have found a dog in Rochford councils area then the day time number is 01702 546366 or the out of hours number 01268 527317. If you have found a dog in the Castle Point area then the day time number is 01268 882200 or the out of hours number 01268 758357.
I have lost my dog and have been informed the warden has taken it to the kennels?
Please call the kennels number on 01268 770402 between normal business hours or, if out of hours and an emergency, please send an Email to contact@acresway.co.uk.
I can't keep my dog any more, will you re-home it for me?
We may be able to take your dog in for rehoming, please see the rehoming page for more details.
Are your dogs neutered/spayed?
We try to prevent dogs having to remain in kennelling for long periods of time, as it can be very stressful for them. Because of this, we do not neuter all dogs that come to us unless it has a detrimental effect on their health or time scale will allow us to. As part of the rehoming donation you’ll receive a neutering voucher should it be required.
I live in a flat, will you re-home a dog to me?
This depends on the dog you wish to re-home. Some dogs are suited to living in a flat, as long as they get adequate exercise, while others are not. If you are unsure about a particular dog, please contact us.
Why can't I reserve a dog via email/phone?
Some people and dogs just don’t get along. Before reserving a dog, we would need to see if you suit each other. Reserving a dog may mean that it misses the opportunity of a different home if you decide that it isn’t for you.
What happens if I adopt a dog, then my circumstances change and I am no longer able to keep it?
During the first 2 weeks, we will gladly take the dog back and give you a refund of donation. After that time, we will still happily take the dog back but there is no monetary refund. We ask that you do not sell the dog on to anyone else.
What are your visiting hours?
We are open for rehoming appointments between 10am-3pm Monday to Sunday. If you call the kennels (01268 770402) and book an appointment we’ll try our best to see you as soon as possible.
I'd like to help out by making a donation, how do I go about it?
We gladly accept donations, and are always in need of towels, leads, collars and harnesses, as well as treats, food and toys. We sometimes have as many as 60 plus dogs in need of homes – which is a lot of hungry mouths! You can bring donations to the kennel any time during our opening hours, or call us and arrange to meet someone after hours. If you wish to make a financial donation towards the upkeep of our dogs, cheques can be made payable to Acres Way Trust or, via Paypal at contact@acresway.co.uk.
How do you spend donations?
Donations are spent on food, medical treatment, and other necessities for the dogs. Sometimes the donator may wish for the donation to be spent specifically on one dog, be it for required medical treatment, or simply a day of pampering! We are always happy to honour such wishes.
I'd like to volunteer my time to help out, how do I go about it?
We are always grateful for dog walkers to get our residents away from their kennels for a while, or even to take them for a day of pampering – which can make a huge difference to a dog that has been in kennels for several months. We do receive a large amount of volunteer requests so it’s not always possible to accept everyone. If you think you’d like to help out, please call us on 01268 770402

Boarding FAQs

Are the kennels heated
Yes all of our kennels are heated and air conditioned
Can I check out the kennels before I bring my dog
Yes, please call 01268 770402 to arrange your visit
How many walks will my dog get
Generally, weather permitting, each dog receives one walk per day. This is for approximately half a mile. Extra walks can be arranged when booking in.